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Terms & Conditions

These Terms and Conditions ("Agreement") are entered into by Luxor Hotel Casino (the "Platform") and you, the user (the "User" or "you"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

Acceptance of the Terms

  1. By creating an account on our website or mobile app, you are automatically agreeing to these Terms.
  2. You must be at least 18 years old (or the age specified in your country's laws) to use our services.
  3. If you do not agree with any part of these Terms, please refrain from using our Platform.

Eligibility Requirements

  1. Only individuals can create an account on the Platform; no organizations or entities are permitted.
  2. Users must provide accurate and truthful information during registration.
  3. We reserve the right to request additional documentation to verify your identity and age.

Minimum Age Requirement

  1. The minimum age requirement for using our services is 18 years old (or the applicable age in your country).
  2. If you are below this age, please do not use our Platform or attempt to register an account.
  3. We will require verification of your age before granting access to our services.

Geographic Restrictions

  1. Our Platform and its products/services may be restricted or prohibited in certain jurisdictions due to local laws or regulations.
  2. You are responsible for ensuring that you comply with all applicable laws, including those related to online gaming.
  3. We reserve the right to restrict or deny access to our services based on your location.

Account Registration Rules

  1. Each User can only have one account; attempts to create multiple accounts will be blocked and subject to disciplinary action.
  2. You must provide accurate information when registering, including a valid email address and phone number.
  3. We may request verification of your identity during registration or at any time thereafter.

Identity Verification and KYC

  1. To ensure the security of our Platform, we reserve the right to request additional documentation from you for identification purposes (Know Your Customer - "KYC").
  2. You must provide accurate information during the registration process.
  3. Failure to comply with these requirements may result in account restrictions or closure.

Account Accuracy Obligations

  1. Users are responsible for ensuring that their accounts and personal details remain up-to-date and accurate.
  2. Any discrepancies between your provided information and actual identity may lead to account restrictions or closure.
  3. We reserve the right to request verification of your identity at any time.

Account Security Responsibilities

  1. You are solely responsible for maintaining the security of your login credentials, including passwords and email addresses.
  2. Attempting to hack into others' accounts is strictly prohibited and subject to disciplinary action.
  3. Users must notify us immediately if they suspect unauthorized access to their account or breach of our Platform's security.

Login Credentials and Password Protection

  1. Your password must be kept confidential; do not share it with anyone, including friends or family members.
  2. You are responsible for maintaining the secrecy and safety of your login credentials (email address, phone number, password).
  3. We recommend using strong passwords that include a combination of letters, numbers, and special characters.

Restricted Behaviour and Prohibited Activities

  1. No unauthorized access to others' accounts is allowed; any attempts will result in disciplinary action.
  2. Conducting illegal activities on our Platform (e.g., money laundering) will lead to account restrictions or closure.
  3. Spamming or phishing are strictly prohibited and may be reported to authorities.

Multi-Accounting and Fraud Prevention

  1. No User can create multiple accounts; this is subject to disciplinary action, including the temporary blocking of your IP address.
  2. We reserve the right to monitor and restrict activity if we suspect fraudulent behavior on our Platform.
  3. Attempted manipulation or exploitation of bonuses will result in restrictions or closure.

Bonus and Promotion Rules

  1. Bonus terms apply only as specified on each respective bonus page.
  2. Conditions for redemption, playthrough requirements, wagering limits, game eligibility, and any applicable expiration dates must be met before claiming your bonus.
  3. Breach of our bonus rules will result in account restrictions or the forfeiture of bonuses.

Wagering and Gameplay Conditions

  1. All wagers made by Users are subject to these Terms and conditions set for specific games on the Platform.
  2. You must comply with local laws regarding online gaming; we cannot be held responsible for any consequences related to non-compliance.
  3. In the event of a dispute, our decisions will be final.

Bonus Abuse Prevention

  1. We reserve the right to review your account activity and suspend bonuses if we suspect abuse or irregular patterns of play.
  2. Bonuses may not be used in combination with other promotions; this includes but is not limited to deposits, loyalty programs, etc.
  3. Users are prohibited from using external services or software that help generate revenue through bonuses.

Deposits and Withdrawals

  1. Please refer to our Deposit/Withdrawal Policy for a full breakdown of banking options available on the Platform.
  2. You must comply with all applicable anti-money laundering (AML) regulations when making deposits and withdrawals.

Verification Before Withdrawals

  1. For withdrawal purposes, we may require additional verification documents from you before processing payment requests.
  2. This includes proof of identity and age to ensure your account is legitimate.
  3. Failure to provide the required documentation or refusal of our terms will lead to delay in payment or temporary restrictions on withdrawals.

Processing and Review Procedures

  1. We strive for rapid withdrawal processing within a specified timeframe, however this may vary depending on circumstances beyond our control (e.g., weekends).
  2. All payments made to Users are subject to validation processes.
  3. Delays can arise from the bank or payment method processing times as well.

Responsible Gambling Expectations

  1. Online gaming should be enjoyed responsibly and within your means; you may want to consider taking regular breaks, not depositing more than you afford to lose, etc.
  2. Our Platform offers tools for responsible gaming in line with local regulations and the Gaming Research Institute (GRI) guidelines.

Self-Exclusion and Account Restrictions

  1. We encourage Users who feel they have a problem or are experiencing difficulties to self-exclude from our services at any time using contact methods provided below.
  2. This process blocks your account for up to 6 months; it is entirely voluntary but considered the most effective step in responsible gaming.

Game Fairness and RNG Systems

  1. Our games use certified Random Number Generators (RNGs), ensuring unbiased outcomes and strict adherence to set payout percentages.
  2. Games on our Platform undergo regular audits by third-party auditing bodies to maintain fairness and integrity.
  3. We ensure that game results are transparent, unaltered, and fully disclosed to Users.

Technical Interruptions or Voided Gameplay

  1. In the event of technical difficulties (e.g., server failure), we may temporarily suspend gameplay until issues can be resolved.
  2. We reserve the right to void any stakes, outcomes, or profits gained if a User's device is deemed malicious towards our Platform (cheating etc).
  3. Any problems will be looked into promptly and an update on what has occurred will follow as soon as possible.

Suspension or Closure of Accounts

  1. For non-compliance with these Terms or breach of regulations, we reserve the right to suspend your account until further notice.
  2. Serious infractions may result in permanent closure without any refunds for User-staked funds remaining within their account (unwinnings and deposits).
  3. Any disputes resulting from such measures are covered under section 'Limitation of Liability'.

Intellectual Property and Platform Ownership

  1. All content on the Platform, including games, graphics, software, logos, images, texts etc., is proprietary intellectual property owned exclusively by Luxor Hotel Casino.
  2. You agree not to reproduce, publish or distribute our materials in any way without explicit permission.

Limitation of Liability

  1. Luxor Hotel Casino does its best to ensure that the platform functions smoothly at all times but takes no responsibility for failures resulting from unforeseen factors beyond reasonable control (war, natural disaster etc).
  2. Under no circumstances shall we be held liable or responsible for the consequences arising from failure to comply with local laws and regulations in your country of residence.

Modification of Terms

  1. We reserve the right at any time and without prior warning to amend these terms and conditions.
  2. Your continued access to our Platform signifies that you agree with all subsequent versions unless explicitly specified otherwise by us (notice).
  3. Any proposed amendments will be announced on our main page with a minimum period for objections before taking action.

Contact or Support Guidance

  1. If you have questions, concerns about rules and guidelines; we can offer guidance through our online customer support.
  2. Help and assistance is always provided by friendly staff who are here to assist you.
  3. We strive for timely resolutions with regards to any issues arising from the Platform.

Applicable Licensing or Regulatory Oversight

  1. All terms are regulated under applicable laws that govern electronic gaming in Nevada (USA).
  2. Luxor Hotel Casino operates within international jurisdiction and must abide by their governing regulations; this might differ slightly depending on your area's standards.
  3. Full compliance with these provisions allows us to ensure seamless operation while remaining answerable for all its operations.

Acceptance

By using our Platform, you agree that the Terms set forth above shall govern any disputes arising between User and Luxor Hotel Casino as well as binding each of you in any matter related to use of our services.If a situation not explicitly covered occurs where clarification is necessary from either side or an immediate resolution would prevent further confusion then mutual agreement can be reached.